Read: ATTACHED

Case Study 5, Solving Team Challenges At DocSystems Billing Inc, in Organization Development

Consider:

  1. What problems exist in this organization?
  2. How are team roles impacting this organization?
  3. What is the presenting problem(s) ?
  4. What is the possible root cause(s)?

Write:

A business correspondence to Jim, Senior Director Customer Service at Doc Systems that:

1. Summarize the situation as you see it.

2. Make a recommendation the client about what could be done next based on the data included.

a. Recommended intervention(s)

b. Intervention strategy and purpose

 

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