Did Starbucks Surrender the Store?

• Read the Case Study titled “Did Starbucks Surrender the Store?” in Chapter 13 of your text. What were your initial thoughts or feelings after you read the case? Should businesses allow nonpaying customers to use the facilities such as a table or restroom? (The case study discusses that the (W)manager called 911 after 2 (blk)men declined to make a purchase bc they just needed to use the restroom. Not discussed if they were disruptive or harassing other customers. Starbucks had nothing on the door saying they had to purchase something to use the bathroom or sit in the location)
• Starbucks instituted a one-day racial bias training to teach employees about diversity. If you were the CEO or PR advisor, what recommendations or strategies would you have in place to train employees on the subject of diversity? Feel free to share diversity practices that are being used in the workplace.
• Support your response with an in-text citation or in-text citations to validate your points.
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